Satisfaction Guarantee
We stand by our products. If you receive a damaged or defective item, or an incorrect product,
we will promptly send a replacement or issue a refund once the damaged or defective product is
returned. You will not incur additional shipping fees for the replacement. Please review our
Cancellation & Return Policy for further details.
Refund & Return Policy
1. Defective or Incorrect Products
– If you find any defect (damage, defect, or wrong product) after opening the box, inform our
Customer Relationship Management Department immediately with photo or video proof.
– Contact us via our Facebook page inbox or hotline at +8809639147470
– Complaints must be made within 3 days of receiving the product.
– Products cannot be returned or exchanged if you simply change your mind or dislike the smell,
texture, color, or design.
– Mistakenly ordered products may be exchanged upon payment of return and resending costs,
subject to management discretion.
– The original invoice, and packaging must be returned with the product.
2. Returning Your Product
– Within Dhaka: Our Customer Service will arrange for pickup at no extra charge (conditions
apply).
– Outside Dhaka: You must accept the product and bear the return and resending costs.
3. Refund Policy
Refunds will be processed within 2-3 business days after receiving a return request, and an
update will be provided within 7-10 working days. Refunds will be issued via the original
payment method. For delivered orders, refunds will be processed minus delivery charges, service
fees, and a 1.85% processing fee.
For support, contact us at:
WhatsApp: 01400309704
Address: Borodeshi, Amin bazar, Savar, Dhaka
