Terms & Conditions

Welcome to Gio Naturals (“we”, “us”, or “Gio Naturals”). Please read the following Terms & Conditions carefully. By accessing or using our website, you accept and agree to be bound by this User Agreement. If you do not agree to any part of it, please refrain from using our platform.

Gio Naturals is a registered brand under Bangladesh law (Trade License No: 20232617215003757).

1. Product Information

At Gio Naturals, we proudly offer premium-quality natural and organic products. All items comply with legal standards, including VAT and tax regulations in Bangladesh. While we strive for accuracy in product descriptions, actual items may differ slightly from images due to screen variations.

2. How to Order

You can purchase our products through the following official channels:

Note: Orders placed through unofficial sources are not the responsibility of Gio Naturals.

3. Cash-on-Delivery (COD) Fee Structure & Advance Payment Policy

At Gio Naturals, we maintain transparency in our delivery and payment processes. Our COD fee structure and advance payment requirements are as follows:

Inside Dhaka:

    • Base COD Fee: ৳80
    • Additional Charge: ৳15 per additional kg

Outside Dhaka:

    • Base COD Fee: ৳130
    • Additional Charge: ৳30 per additional kg

Advance Payment Requirement for COD Orders:

To confirm high-value orders and reduce failed deliveries, the following advance payment must be made:

Order Amount Advance Payment Required
Above ৳3,000 ৳500
Above ৳5,000 ৳1,000
Above ৳8,000 ৳1,500
Above ৳10,000 ৳2,000

The advance must be paid via our official Bkash number: 01318201231 (Payment) before dispatch. The remaining amount is payable in cash upon delivery.

4. Delivery Policy

We deliver all over Bangladesh.

    • Dhaka: 1–2 working days | Delivery Charge: ৳90
    • Outside Dhaka: 2–3 working days | Delivery Charge: ৳150

*Special delivery offers or discounts may be announced on our official platforms.

5. Customer Support

Our customer care team is available from 9 AM to 9 PM every day to address your questions or complaints. We aim for prompt, transparent, and helpful service.

6. Return & Exchange

Please inspect your product at the time of delivery. If unsatisfied, return it immediately to the delivery person. Once accepted, no return or exchange will be allowed.

7. Refund Policy

If a refund is applicable:

    • It will be processed within 2–3 working days of approval.
    • Updates will be communicated within 7–10 working days.
    • Refunds will be issued via the original payment method.
    • Delivery, service, and a 1.85% processing fee will be deducted.

8. Errors & Corrections

Despite our best efforts, product details, pricing, or stock availability may occasionally be incorrect. Gio Naturals reserves the right to amend any such errors at any time—even after an order is placed.

9. Legal Notice

All website content is for personal use only. Unauthorized commercial use, reproduction, or distribution may lead to legal consequences. Gio Naturals is not liable for fraudulent or unauthorized transactions. Prices may be updated based on legal/tax changes even after your order.

10. Privacy & Data Security

Your privacy matters. All data collected through our website is securely stored and strictly used to enhance your experience. We do not sell or share your information with third parties.

11. Contact Us

Call: 09639147470
WhatsApp: 01400309704
Address: Borodeshi, Amin bazar, Savar, Dhaka
Address: Website: www.gionaturals.com.bd By using our website, you agree to these terms. Gio Naturals is a proud initiative under American Wellness Center.