Privacy & Confidentiality Policy — Gio Naturals

Welcome to the official website of Gio Naturals (the “Site”), operated by Gio Naturals. We deeply value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our platform.

By using this Site, you consent to the practices outlined in this policy.

1. Data We Collect

We may collect and store the following types of personal information during order placement or interactions through our website, social media, or customer service:

Personal Details: Name, gender, date of birth, email, postal/delivery address, mobile number, telephone, payment card or bank details.
Interaction Data: Messages, inquiries, and communication records with our support team or through website chat.

We use this information to fulfill your orders, manage your account, ensure smooth transactions, improve your experience, and, if permitted, send promotional updates.

2. How We Use Your Data

Order Fulfillment: To process orders, arrange delivery, and handle product issues.
Account Services: For secure access, order history tracking, and payment verification.
Service Improvements: To enhance website functionality and personalize your experience.
Marketing & Promotions: If you give consent, we may send you product updates, offers, or health tips. You can opt out anytime.

3. Data Sharing with Third Parties

We may share limited personal data with:

Delivery Services: To ensure timely and accurate delivery.
Payment Gateways: For secure transaction processing.
Support Agents/Subcontractors: For customer support and logistics.
Fraud Prevention Tools: To protect against fraudulent activity.

We do not sell or share your information with third parties for commercial use without your explicit consent. We are not liable for privacy policies of third-party websites linked on our platform.

4. Cookies & Tracking Technologies

We use cookies and tracking systems to improve user experience:

Functionality Cookies: To remember login sessions and cart contents.
Google Analytics: For anonymized traffic tracking and performance improvements.
Facebook Pixel: To track ads and optional Facebook login. Data is anonymized.

5. Data Security

We implement industry-standard security measures to protect your information. Your data is stored on secure servers with encryption and firewall protection. We may request identity verification before releasing personal information. You are responsible for maintaining your account and device security.

6. Your Rights

You have full control over your personal data:

Review & Correction: Access or edit any information we hold about you.
Marketing Opt-Out: You may unsubscribe from promotional messages.
Data Deletion: You may request deletion of your account and data by emailing us.

To remove your information or unlink your Facebook login, please email us at gionaturalsbd@gmail.com