Satisfaction Guarantee

We stand by our products. If you receive a damaged or defective item, or an incorrect product, we will promptly send a replacement or issue a refund once the damaged or defective product is returned. You will not incur additional shipping fees for the replacement. Please review our Cancellation & Return Policy for further details.

Refund & Return Policy

Defective or Incorrect Products

– If you find any defect (damage, defect, or wrong product) after opening the box, inform our Customer Relationship Management Department immediately with photo or video proof.

– Contact us via our Facebook page inbox or hotline at +8809639147470

– Complaints must be made within 3 days of receiving the product.

– Products cannot be returned or exchanged if you simply change your mind or dislike the smell, texture, color, or design.

– Mistakenly ordered products may be exchanged upon payment of return and resending costs, subject to management discretion.

– The original invoice, and packaging must be returned with the product.

Returning Your Product

– Within Dhaka: Our Customer Service will arrange for pickup at no extra charge (conditions apply).

– Outside Dhaka: You must accept the product and bear the return and resending costs.

Refund Policy

Refunds will be processed within 2-3 business days after receiving a return request, and an update will be provided within 7-10 working days. Refunds will be issued via the original payment method. For delivered orders, refunds will be processed minus delivery charges, service fees, and a 1.85% processing fee.